{"id":21996,"date":"2025-09-02T17:31:01","date_gmt":"2025-09-02T15:31:01","guid":{"rendered":"https:\/\/steiger-hotels.com\/terms-and-conditions\/"},"modified":"2026-04-08T16:22:22","modified_gmt":"2026-04-08T14:22:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/steiger-hotels.com\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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Steiger Hotels e.K. | Margaux Steiger | Markt 13 | 01855 Sebnitz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Scope of Application<\/b><\/h2>

These Terms and Conditions apply to all contracts for the rental provision of hotel rooms for accommodation concluded between Steiger Hotels e.K.<\/b><\/span> (Steiger Hotels) as the operator of Steiger Hotels in Saxon Switzerland and third parties (Guest). They also apply to all other services and deliveries provided by Steiger Hotels (Guest Accommodation Contract). <\/p>

2. Reservations<\/b><\/h2>

By making a reservation, the Guest offers to enter into a Guest Accommodation Contract. Subject to availability, the Guest will receive a reservation confirmation. This confirmation constitutes the conclusion of the Guest Accommodation Contract. <\/p>

Offers from Steiger Hotels regarding available rooms are subject to change and non-binding. Steiger Hotels may decline to enter into a Guest Accommodation Contract at its sole discretion. <\/p>

There is no entitlement to the provision of a specific room. Steiger Hotels reserves the right to impose industry-standard restrictions such as minimum stays, booking guarantees, or deposits for certain dates. <\/p>

3. Cancellation Policies<\/b><\/h2>
The cancellation conditions stated in the reservation confirmation apply. As a rule, Steiger Hotels offers various rates: Non-cancellable\/non-rebookable reservations, Flexible reservations (cancellation up to 5 days before arrival), and Fully Flexible reservations (cancellation until 2:00 PM on the day of arrival). After the cancellation deadline has passed, the trip becomes due for payment (online payment). Cancellations must be made in writing. For bookings made through travel intermediaries or online travel platforms, cancellation must be made directly through the portal. <\/div>
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4. Prices<\/b><\/h2>

The prices stated at the time of contract conclusion apply. These are gross total prices including taxes, fees, and charges. <\/p>

If taxes or charges change or new ones are introduced, Steiger Hotels may adjust prices accordingly, provided that more than four months lie between contract conclusion and service date.<\/p>

5. Payment Terms<\/b><\/h2>

The price of the booked accommodation service becomes due after the cancellation deadline has passed. Valid payment methods are EC card, Visa, Mastercard, Diners Card, and American Express. We are a cashless hotel. Payment upon arrival is not possible. <\/p>

Offsetting by the Guest is only permitted with undisputed or legally established claims.<\/p>

6. Use of Rooms<\/b><\/h2>

Reserved rooms are available from 2:00 PM on the day of arrival until 11:00 AM on the day of departure. <\/p>

7. Resale<\/b><\/h2>

Subletting or brokering of booked rooms without the consent of Steiger Hotels is prohibited. The same applies to the assignment of claims. Use of rooms for purposes other than accommodation is not permitted. <\/p>

8. Liability<\/b><\/h2>

Steiger Hotels is liable for damages to life, body, and health in accordance with statutory provisions. For other damages, only in cases of gross negligence or intent. <\/p>

For items brought onto the premises, Steiger Hotels is liable in accordance with statutory provisions.<\/p>

Use of the hotel parking facilities does not create a custody agreement. Steiger Hotels is not liable for damages caused by third parties. <\/p>

All claims by the Guest become time-barred after one year from the commencement of the limitation period, except in cases of intent, gross negligence, or personal injury.<\/p>

9. Termination of Contract<\/b><\/h2>

Steiger Hotels may terminate the contract for good cause, particularly in cases of:<\/p>