{"id":22004,"date":"2025-09-02T17:31:01","date_gmt":"2025-09-02T15:31:01","guid":{"rendered":"https:\/\/steiger-hotels.com\/vseobecne-obchodni-podminky\/"},"modified":"2026-04-08T16:25:00","modified_gmt":"2026-04-08T14:25:00","slug":"vseobecne-obchodni-podminky","status":"publish","type":"page","link":"https:\/\/steiger-hotels.com\/cs\/vseobecne-obchodni-podminky\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22004\" class=\"elementor elementor-22004 elementor-754\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6bd34a e-flex e-con-boxed e-con e-parent\" data-id=\"c6bd34a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15c3882 elementor-widget elementor-widget-heading\" data-id=\"15c3882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091fe04 elementor-widget elementor-widget-heading\" data-id=\"091fe04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Steiger Hotels e.K. | Margaux Steiger | Markt 13 | 01855 Sebnitz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f029e0 e-flex e-con-boxed e-con e-parent\" data-id=\"4f029e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-daa0c4d elementor-widget elementor-widget-spacer\" data-id=\"daa0c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a784d8 elementor-widget elementor-widget-text-editor\" data-id=\"7a784d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>1. Rozsah platnosti<\/b><\/h2><p class=\"p3\">Tyto VOP plat\u00ed pro v\u0161echny smlouvy o n\u00e1jmu hotelov\u00fdch pokoj\u016f za \u00fa\u010delem ubytov\u00e1n\u00ed, kter\u00e9 jsou uzav\u0159eny mezi spole\u010dnost\u00ed <span class=\"s2\"><b>Steiger Hotels e.K.<\/b><\/span> (Steiger Hotels) jako provozovatelem hotel\u016f Steiger v Sask\u00e9m \u0160v\u00fdcarsku a t\u0159et\u00edmi stranami (host). Plat\u00ed rovn\u011b\u017e pro ve\u0161ker\u00e9 dal\u0161\u00ed slu\u017eby a dod\u00e1vky hotel\u016f Steiger (smlouva o ubytov\u00e1n\u00ed). <\/p><hr><h2><b>2. Rezervace<\/b><\/h2><p class=\"p3\">Proveden\u00edm rezervace host nab\u00edz\u00ed uzav\u0159en\u00ed smlouvy o ubytov\u00e1n\u00ed. V p\u0159\u00edpad\u011b odpov\u00eddaj\u00edc\u00ed dostupnosti obdr\u017e\u00ed host potvrzen\u00ed rezervace. T\u00edmto potvrzen\u00edm vznik\u00e1 smlouva o ubytov\u00e1n\u00ed.  <\/p><p class=\"p3\">Nab\u00eddky hotel\u016f Steiger ohledn\u011b voln\u00fdch pokoj\u016f jsou nez\u00e1vazn\u00e9 a nezavazuj\u00edc\u00ed. Hotely Steiger mohou podle vlastn\u00edho uv\u00e1\u017een\u00ed odm\u00edtnout uzav\u0159en\u00ed smlouvy o ubytov\u00e1n\u00ed. <\/p><p class=\"p3\">N\u00e1rok na poskytnut\u00ed konkr\u00e9tn\u00edho pokoje nevznik\u00e1. Hotely Steiger si vyhrazuj\u00ed pr\u00e1vo na omezen\u00ed obvykl\u00e1 v oboru, jako jsou minim\u00e1ln\u00ed d\u00e9lka pobytu, rezerva\u010dn\u00ed z\u00e1ruky nebo z\u00e1lohy pro ur\u010dit\u00e9 term\u00edny. <\/p><hr><h2><b>3. Storno lh\u016fty<\/b><\/h2><div>Plat\u00ed storno podm\u00ednky uveden\u00e9 v potvrzen\u00ed rezervace. V hotelech Steiger jsou zpravidla k dispozici r\u016fzn\u00e9 tarify: nestornovateln\u00e9\/nep\u0159ebukovateln\u00e9 rezervace, flexibiln\u00ed rezervace (storno do 5 dn\u016f p\u0159ed p\u0159\u00edjezdem) a pln\u011b flexibiln\u00ed rezervace (storno do 14:00 v den p\u0159\u00edjezdu). Po uplynut\u00ed storno lh\u016fty je platba za pobyt splatn\u00e1 (online platba). Stornov\u00e1n\u00ed mus\u00ed b\u00fdt provedeno p\u00edsemn\u011b. U rezervac\u00ed proveden\u00fdch prost\u0159ednictv\u00edm zprost\u0159edkovatel\u016f nebo online cestovn\u00edch platforem mus\u00ed b\u00fdt storno provedeno p\u0159\u00edmo p\u0159es dan\u00fd port\u00e1l.     <\/div><div><b> <\/b><\/div><hr><h2><b>4. Ceny<\/b><\/h2><p class=\"p3\">Plat\u00ed ceny uveden\u00e9 p\u0159i uzav\u0159en\u00ed smlouvy. Jedn\u00e1 se o celkov\u00e9 brutto ceny v\u010detn\u011b dan\u00ed, poplatk\u016f a odvod\u016f.  <\/p><p class=\"p3\">Pokud se zm\u011bn\u00ed dan\u011b nebo odvody, nebo pokud vzniknou nov\u00e9, mohou hotely Steiger ceny odpov\u00eddaj\u00edc\u00edm zp\u016fsobem upravit, pokud mezi uzav\u0159en\u00edm smlouvy a datem poskytnut\u00ed slu\u017eby uplynou v\u00edce ne\u017e \u010dty\u0159i m\u011bs\u00edce.<\/p><hr><h2><b>5. Platebn\u00ed podm\u00ednky<\/b><\/h2><p class=\"p3\">Cena za rezervovan\u00e9 ubytovac\u00ed slu\u017eby je splatn\u00e1 po uplynut\u00ed storno lh\u016fty. Platn\u00fdmi platebn\u00edmi prost\u0159edky jsou karty EC, Visa, Mastercard, Diners Card a American Express. Jsme bezhotovostn\u00ed hotel. Platba p\u0159i p\u0159\u00edjezdu nen\u00ed mo\u017en\u00e1.   <\/p><p class=\"p3\">Zapo\u010dten\u00ed pohled\u00e1vek hosta je p\u0159\u00edpustn\u00e9 pouze u nesporn\u00fdch nebo pravomocn\u011b stanoven\u00fdch pohled\u00e1vek.<\/p><hr><h2><b>6. U\u017e\u00edv\u00e1n\u00ed pokoj\u016f<\/b><\/h2><p class=\"p3\">Rezervovan\u00e9 pokoje jsou k dispozici od 14:00 v den p\u0159\u00edjezdu do 11:00 v den odjezdu. <\/p><hr><h2><b>7. Dal\u0161\u00ed prodej<\/b><\/h2><p class=\"p3\">Dal\u0161\u00ed pron\u00e1jem nebo zprost\u0159edkov\u00e1n\u00ed rezervovan\u00fdch pokoj\u016f bez souhlasu hotel\u016f Steiger je zak\u00e1z\u00e1no. Tot\u00e9\u017e plat\u00ed pro postoupen\u00ed n\u00e1rok\u016f. U\u017e\u00edv\u00e1n\u00ed pokoj\u016f k jin\u00fdm \u00fa\u010del\u016fm ne\u017e k ubytov\u00e1n\u00ed nen\u00ed dovoleno.  <\/p><hr><h2><b>8. Odpov\u011bdnost<\/b><\/h2><p class=\"p3\">Hotely Steiger odpov\u00eddaj\u00ed za \u0161kody na \u017eivot\u011b, t\u011ble a zdrav\u00ed podle z\u00e1konn\u00fdch p\u0159edpis\u016f. Za ostatn\u00ed \u0161kody odpov\u00eddaj\u00ed pouze v p\u0159\u00edpad\u011b hrub\u00e9 nedbalosti nebo \u00famyslu. <\/p><p class=\"p3\">Za vnesen\u00e9 v\u011bci odpov\u00eddaj\u00ed hotely Steiger podle z\u00e1konn\u00fdch ustanoven\u00ed.<\/p><p class=\"p3\">P\u0159i vyu\u017eit\u00ed hotelov\u00fdch parkovi\u0161\u0165 nevznik\u00e1 smlouva o \u00faschov\u011b. Hotely Steiger neodpov\u00eddaj\u00ed za \u0161kody zp\u016fsoben\u00e9 t\u0159et\u00edmi osobami. <\/p><p class=\"p3\">Ve\u0161ker\u00e9 n\u00e1roky hosta se proml\u010duj\u00ed po uplynut\u00ed jednoho roku od po\u010d\u00e1tku proml\u010dec\u00ed lh\u016fty, s v\u00fdjimkou p\u0159\u00edpad\u016f \u00famyslu, hrub\u00e9 nedbalosti nebo \u00fajmy na zdrav\u00ed.<\/p><hr><h2><b>9. Ukon\u010den\u00ed smlouvy<\/b><\/h2><p class=\"p3\">Hotely Steiger mohou smlouvu vypov\u011bd\u011bt z v\u00e1\u017en\u00e9ho d\u016fvodu, zejm\u00e9na v p\u0159\u00edpad\u011b:<\/p><ul><li><p class=\"p1\">vy\u0161\u0161\u00ed moci<\/p><\/li><li><p class=\"p1\">uveden\u00ed nespr\u00e1vn\u00fdch \u00fadaj\u016f p\u0159i rezervaci<\/p><\/li><li>zjevn\u00fdch chyb v cen\u011b<\/li><li><p class=\"p1\">ohro\u017een\u00ed provozu, bezpe\u010dnosti nebo dobr\u00e9ho jm\u00e9na<\/p><\/li><li><p class=\"p1\">protipr\u00e1vn\u00edho \u00fa\u010delu pobytu<\/p><\/li><li><p class=\"p1\">nep\u0159\u00edpustn\u00e9ho dal\u0161\u00edho prodeje (viz bod 7).<\/p><\/li><li>p\u0159ebukov\u00e1n\u00ed \/ po\u0161kozen\u00ed budovy<\/li><\/ul><hr><h2><b>10. Poukazy &amp; Upgrade-Shop<\/b><\/h2><ul><li><p class=\"p1\">Poukazy jsou platn\u00e9 3 roky, jsou nep\u0159enosn\u00e9, nevratn\u00e9 a nelze je vym\u011bnit za hotovost.<\/p><\/li><li><p class=\"p1\">Lze je vyu\u017e\u00edt na ubytov\u00e1n\u00ed nebo restaura\u010dn\u00ed slu\u017eby.<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>Upgrade-Shop<\/b><\/span> je dopl\u0148kov\u00e1 nab\u00eddka pro hosty se st\u00e1vaj\u00edc\u00ed rezervac\u00ed (nap\u0159. narozeninov\u00e9 bal\u00ed\u010dky). Objedn\u00e1vky jsou z\u00e1vazn\u00e9 a hrad\u00ed se spolu s hotelov\u00fdm \u00fa\u010dtem. <\/p><\/li><\/ul><hr><h2><b>11. J\u00eddlo &amp; n\u00e1poje<\/b><\/h2><p class=\"p3\">Vlastn\u00ed j\u00eddlo a n\u00e1poje se nesm\u00ed konzumovat ve ve\u0159ejn\u00fdch prostor\u00e1ch. Sn\u00eddan\u011b a ve\u010de\u0159e prob\u00edhaj\u00ed v\u00fdhradn\u011b v prostor\u00e1ch k tomu ur\u010den\u00fdch. Vyn\u00e1\u0161en\u00ed polo\u017eek z bufetu nen\u00ed dovoleno.  <\/p><hr><h2><b>12. Neku\u0159\u00e1ck\u00fd provoz<\/b><\/h2><p class=\"p3\">V\u0161echny hotely Steiger jsou neku\u0159\u00e1ck\u00e9. P\u0159i poru\u0161en\u00ed \u00fa\u010dtujeme n\u00e1klady na \u00faklid ve v\u00fd\u0161i 150\u20ac (nebo vy\u0161\u0161\u00ed, pokud je \u0161koda prokazateln\u011b v\u011bt\u0161\u00ed). <\/p><hr><h2><b>13. Dom\u00e1c\u00ed zv\u00ed\u0159ata<\/b><\/h2><p class=\"p3\">Dom\u00e1c\u00ed zv\u00ed\u0159ata jsou povolena pouze po p\u0159edchoz\u00edm souhlasu. Dom\u00e1c\u00ed zv\u00ed\u0159ata mus\u00ed b\u00fdt nahl\u00e1\u0161ena prost\u0159ednictv\u00edm e-shopu nebo p\u0159\u00edmo. P\u0159\u00edplatek se li\u0161\u00ed podle velikosti a d\u00e9lky pobytu. Povoleni jsou pouze psi.   <\/p><hr><h2><b>14. Skupinov\u00e9 rezervace<\/b><\/h2><p class=\"p3\">Pro rezervace od 7 pokoj\u016f nebo pro smlouvy o kontingentech plat\u00ed zvl\u00e1\u0161tn\u00ed platebn\u00ed a storno podm\u00ednky, kter\u00e9 jsou sd\u011bleny b\u011bhem procesu rezervace.<\/p><hr><h2><b>15. Ochrana osobn\u00edch \u00fadaj\u016f<\/b><\/h2><p class=\"p3\">Na\u0161e z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f jsou k nahl\u00e9dnut\u00ed na <a href=\"https:\/\/www.steiger-hotels.de\/datenschutz\" target=\"_blank\" rel=\"noopener\">https:\/\/www.steiger-hotels.de\/datenschutz<\/a>.<\/p><hr><h2><b>16. Spot\u0159ebitelsk\u00e9 \u0159e\u0161en\u00ed spor\u016f v EU<\/b><\/h2><p class=\"p3\">Evropsk\u00e1 komise poskytuje platformu pro online \u0159e\u0161en\u00ed spor\u016f: <a href=\"https:\/\/www.ec.europa.eu\/consumers\/odr\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ec.europa.eu\/consumers\/odr<\/a>. Hotely Steiger se ne\u00fa\u010dastn\u00ed \u0159\u00edzen\u00ed o \u0159e\u0161en\u00ed spor\u016f p\u0159ed spot\u0159ebitelsk\u00fdmi rozhod\u010d\u00edmi org\u00e1ny. <\/p><hr><h2><b>17. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/b><\/h2><p class=\"p3\">Zm\u011bny a dopl\u0148ky t\u011bchto VOP vy\u017eaduj\u00ed textovou formu. Jednostrann\u00e9 zm\u011bny ze strany hosta jsou ne\u00fa\u010dinn\u00e9. <\/p><p class=\"p3\">M\u00edstem soudn\u00ed p\u0159\u00edslu\u0161nosti je, pokud je to pr\u00e1vn\u011b p\u0159\u00edpustn\u00e9, Pirna. Plat\u00ed n\u011bmeck\u00e9 pr\u00e1vo. \u00damluva OSN o smlouv\u00e1ch o mezin\u00e1rodn\u00ed koupi zbo\u017e\u00ed je vylou\u010dena.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3591fc9 e-flex e-con-boxed e-con e-parent\" data-id=\"3591fc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fbbf4 elementor-widget elementor-widget-shortcode\" data-id=\"19fbbf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"woocommerce woocommerce-gzd woocommerce-gzd-complaints-shortcode\">\n\t\t\t<h3>Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and \u00a7 36 VSBG:<\/h3>\n\t\nZur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ca3f75 elementor-hidden-desktop jetztbuchenbtn e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"6ca3f75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_offset_tablet&quot;:15,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e83a08 elementor-align-justify elementor-tablet-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"8e83a08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/hotels.steiger-hotels.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REZERVOVAT NYN\u00cd<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>V\u0161eobecn\u00e9 obchodn\u00ed podm\u00ednky Steiger Hotels e.K. | Margaux Steiger | Markt 13 | 01855 Sebnitz 1. Rozsah platnosti Tyto VOP plat\u00ed pro v\u0161echny smlouvy o n\u00e1jmu hotelov\u00fdch pokoj\u016f za \u00fa\u010delem ubytov\u00e1n\u00ed, kter\u00e9 jsou uzav\u0159eny mezi spole\u010dnost\u00ed Steiger Hotels e.K. (Steiger Hotels) jako provozovatelem hotel\u016f Steiger v Sask\u00e9m \u0160v\u00fdcarsku a t\u0159et\u00edmi stranami (host). Plat\u00ed rovn\u011b\u017e pro [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22004","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/pages\/22004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/comments?post=22004"}],"version-history":[{"count":1,"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/pages\/22004\/revisions"}],"predecessor-version":[{"id":22006,"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/pages\/22004\/revisions\/22006"}],"wp:attachment":[{"href":"https:\/\/steiger-hotels.com\/cs\/wp-json\/wp\/v2\/media?parent=22004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}